Pet Sitting Policies
A free consultation is conducted for all new Clients prior to the start of service. This consult allows us to become familiar with you and your pets as well as to set up your customized pet sitting service. We ask that you have the required forms filled out to the best of your ability prior to our arrival so we can review them together. Please allow at least 30 minutes for the initial consultation, which enables us to:
- Meet you and your pets
- Review the Client Service Agreement, Veterinary Release and Pet information sheets
- Get detailed information about caring for your pets and your home
- Review policies and services
- Arrange your pet sitting schedule and services needed
- Pick up a house key
This initial consultation also enables you to meet us and ask any questions you may have about the services provided. At the end of the consult, you will provide us with a key to your home and make payment arrangements. There is an additional fee of $15.00 if we have to make a return visit for the forms and/or key.
Shannon’s Pet-Sitting will collect a key to the client’s home during the initial consultation. A key is requested in addition to keyless entry methods in case the power goes out or the batteries should fail. It is suggested that the client allow us to retain the key safely in our possession in a secured lock box for future pet sitting needs.
If it is requested the key be returned to Client, it can left inside the locked secured home when we leave the premises (after a scheduled sit) or it will be sent certified mail. Since we do not have a store front, for the privacy & security of our own homes we do not allow pet owners to come to us to pick up or drop off keys.
There will be a $15 service charge for each time we have to make a trip to client’s home to pick up the key & $10 will be charged for the cost of returning keys certified mail.
There are many different factors involved when it comes to a pets care. To avoid unforeseen incidents we have minimum visit limits. Certain pets can be left alone longer than others. The pets safety & well being is always our top priority. We are always happy to make more than the minimum amount of visits. It depends on whatever the pet owner is comfortable with. These depend on each individual situation. We will make recommendations if we feel more visits are necessary. Please keep in mind that we are not a daily dog walking or day trip service. We provide vacation & out of town care for pet owners who will be out of town for extended periods of time.
• Dogs – 2 visits per day
• Cats – Every other day
• Small Animals (Ferrets, Guinea pigs, Hamsters etc.) – Once a day
• Birds – Once a day
• Reptiles – Every other day if over a year old. Once a day if under a year old.
• Fish – Every 4 days
Since we are not a daily dog walking or day trip service our cancellation policy tends to differ from other service providers. We provide vacation & out of town care for pet owners who will be out of town for extended periods of time. Therefore we book for extended periods of time about 30 days in advance or more.
- Cancellations made less than 7 days before departure date payment in full is due.
- Visits booked less than 7 days from departure date & cancelled will not be refunded.
- Scheduled Visits cut short while in progress, payment for schedule care will not be refunded.
HOLIDAYS – Includes: Christmas, New Years, Easter, Thanksgiving, Memorial Day, Labor Day & 4th of July.
- Cancellations must be made 7 days before scheduled HOLIDAY visit or payment in full is required.
Payment for your pet sitting services is due before or at the time of your first scheduled visit.
We accept Credit Cards, PayPal, check or cash payments.
If you are paying by check or cash please give payment to us at the initial consultation or leave it for us to collect when we make our first visit.
Please make checks payable to:
Client understands and agrees that by leaving their pet(s) in my care that we have relied on Client’s representations that their pet(s) has/have been vaccinated and is/are in good health. Client agrees to keep their pet(s) current on ALL vet recommended vaccinations as long as Client is receiving services from me. (These requirements may be waived upon written recommendation from a pet’s veterinarian.) Client further acknowledges that any history or tendency by their pet(s) towards straying, fighting, biting, destructive behavior, or property damage has been fully disclosed to us.
All dog owners must provide documentation of current rabies vaccination for their pets at the initial consultation.
As per Lake, Cook,Kane & DupageCountyAnimal Ordinance:
§ 8. Every owner of a dog or cat four months or more of age shall cause such dog or cat to be inoculated against rabies by a licensed veterinarian.Every dog or cat shall have a second rabies vaccination within one year of the first vaccination andevery year thereafter. However, if the vaccine used is one recognized by the Illinois Department of Agriculture for a three year period of immunity, and the dog or cat is over twelve (12) months of age at the time of inoculation, the interval between inoculations may be extended to three (3) years. Evidence of such rabies inoculation shall be entered on a certificate the form of which shall be approved by the Board and which shall be signed by the licensed veterinarian administering the vaccine.
We are not responsible for damages or loss to your home beyond our control(i.e. leaks, electrical problems, acts of nature, burglary). In such situations we will contact you immediately before taking action to resolve the problem.
In the event of severe inclement weather, if Shannon’s Pet Sitting is physically unable to reach your home due to impassable roads, Shannon’s Pet Sitting will contact you to make provisions or arrangements for your pet(s) to ensure their well being. This may be contacting your “Inclement Weather Emergency Contact”, requesting to stay with your pet(s) until the roads are clear, or leaving out extra food & water until a pet sitter can return to care for them. Shannon’s Pet Sitting will contact you as soon as possible to keep you informed of these events.
Damage by Pet to Others
Client will be responsible for all medical expenses and damages resulting from an injury to us pet sitter or other persons, by Client’s pet(s). Client agrees to indemnify, hold harmless, and defend us pet sitter, in the event of a claim by any person injured by Client’s pet(s). In the event that another animal is bit by Client’s pet(s) or exposed to any disease or ailment from Client’s pet(s), it will be Client’s responsibility to pay all medically related costs and damages incurred by the “Victim” pet(s) owners.
Destruction by Pets
Most often destruction by pets happen when the pet is lonely or bored, but there may be other triggers as well. We will make all attempts to limit such actions. We are not liable for any damage done to the clients home or personal property by their pets. Should your pet soil the carpet, floor or furniture we will strive to clean the areas to the best of our abilities.
Pets will not be confined or crated for more than 9 hours without an opportunity to run or have free movement exercise.
We are unable to provide overnight care in a home where people smoke in the house. Shannon has lost her Dad, Uncle, Grandma and dear friend Paul all to lung cancer. Shannon was a smoker herself many years ago & does not pass judgement on anybody who chooses to do so in their own home. We will do visits for clients who smoke in their home because we are not there for more than 30 minutes. However, due to the health risks of 2nd hand smoke we will not spend extended amounts of time in the pet owners home.
If a client’s pet(s) become ill while under our care, client authorizes Shannon Cole to transport ill pet(s) to their veterinarian. Every effort will be made to contact client or client’s emergency contact to approve any emergency treatment recommended by the veterinarian (unless otherwise stated in the veterinarian release form.) We recommend that clients keep their credit card on file with their Vet should emergencies happen. Clients are responsible for payment of all medical bills.
Clients are required to contact me via phone or text message as soon as they arrive home so I know you are resuming responsibility for your pet(s). Doing so will avoid any additional charges for unnecessary visits to your home.
Shannon’s Pet Sitting is granted permission by Client to take pictures of Client’s pet(s) for sole use by Shannon’s Pet-Sitting.