These frequently asked questions should address most inquiries. If a question is not answered here, further details can be requested via phone or email.
Pet Care Services
What type of pets are cared for?
Care is provided for most domestic pets, including cats, dogs, birds, fish, small animals, and reptiles.
Is there an in-home meeting before service?
A complimentary consultation is offered for first-time clients. This meeting allows for a discussion of customized services and ensures a comfortable arrangement for both the pet and owner.
What services are provided?
Services include stop-by pet care visits, overnight pet care in the owner’s home, and assistance with medicating pets. These services are ideal for pet owners traveling for vacations or business trips. Due to the sporadic nature of pet-sitting visits, daily dog-walking services are not offered.
What are the earliest and latest visit times?
Morning visits start as early as 6:00 AM, and the latest evening visits are scheduled at 9:00 PM. Twice-daily visits are typically spaced 12 hours apart.
How much time is spent caring for pets?
Standard visits last 30 minutes, with an option for 60-minute visits. Overnight stays typically last 12 hours.
Can extra time be spent with pets?
Extended visits can be arranged upon request, with pricing details available upon inquiry.
Is proof of vaccinations required?
Yes, rabies vaccination records are required for all dogs, as mandated by county and state regulations.
What types of medications can be administered?
Pills, liquids, injections, transdermal medications, inhalers, and subcutaneous fluids can be administered as needed.
Is there an extra charge for administering medication?
There is no additional charge for administering pills, transdermal medications, inhalers, or injections. However, subcutaneous fluid administration incurs an extra fee due to the time required.
What happens if a pet becomes ill while the owner is away?
If a pet shows signs of illness, the owner is notified immediately. Veterinary care is arranged if necessary, including visits to an emergency clinic if required.
Are references available?
Yes, references can be provided for first-time clients. Testimonials from satisfied clients are also available online.
Safety and Security
Are pet care providers bonded and insured?
Yes, all providers are bonded and insured for added security.
What does it mean to be insured?
A liability insurance policy is in place to cover damages and protect pet owners from financial loss in case of accidents.
What does it mean to be bonded?
A dishonesty bond ensures reimbursement in the event of theft. Any worker entering a home should be bonded for the owner’s peace of mind.
Is a house key required?
A key is requested in addition to any garage or door code to ensure access in case of power or battery failure. Clients can choose to have their key retained for future services or returned after pet-sitting services. A service charge applies for key pickup visits.
Pet Behavior and Special Care
Can pet-sitting services be provided for aggressive pets?
Behavioral concerns are assessed during the initial consultation. If a pet has a history of aggression, additional visits may be required before service begins to ensure safe care.
How are shy cats handled?
Shy cats are never forced into interaction. Unless they require medication, they are allowed to approach on their own terms. Their food, water intake, litter box use, and overall demeanor are monitored.
Additional Services and Policies
Can pets be taken to dog parks or on outdoor adventures?
Leashed walks on local trails or car rides are possible with owner permission. For safety reasons, off-leash dog park visits are not included.
Are boarding or kennel services available?
Only in-home pet care is provided. Referrals to licensed boarding facilities can be offered if needed.
How can a reservation be made?
Reservations can be made through the website or by phone.
How much advance notice is required for scheduling?
It is recommended to schedule services at least two weeks in advance, particularly for first-time clients. Last-minute requests may be accommodated based on availability.
Is house-sitting available for extended periods?
Overnight pet care includes a 12-hour stay in the home. If mid-day visits are needed, they can be added to the schedule or referred to a daily dog-walking service.
Payment and Policies
What are the payment terms?
Payment for pet-sitting services is due before or at the time of the first scheduled visit.
What forms of payment are accepted?
Cash, checks, major credit cards, and PayPal are accepted.
Is a service contract required?
Yes, an electronic service agreement is provided via email. Once completed, the reservation is confirmed, and a service invoice is sent.
What if a last-minute trip comes up?
Every effort is made to accommodate last-minute requests, though availability is not guaranteed.
Can pet care services be arranged for those outside the service area?
If a client is outside the service area, referrals to a reputable pet sitter in their location may be available.