These “Frequently Asked Questions” about Shannon’s Pet-Sitting services should answer most of your inquiries.
If your question isn’t addressed here, feel free to contact them via phone or email, and they’ll be happy to assist you.
What type of pets do you care for?
We care for most domestic pets. Our clients primarily have cats and dogs. However, we also regularly care for birds, fish, small animals, and reptiles. A complete list is available on the “Variety of Pets” page.
What services do you provide?
We offer stop-by pet care visits, overnight pet care in your home, and assistance with medicating pets. Our pet-sitting services are ideal for pet owners traveling for vacations or business trips. Due to the sporadic nature of pet-sitting visits, we do not provide daily dog-walking services.
Do you meet with the owner and their pet(s) in advance? Is there a charge for this in-home meeting?
A complimentary consultation is provided for first-time clients. This allows us to visit your home, meet you and your pet(s), discuss customized services, and ensure a comfortable business relationship.
Do you have references?
Yes, we are happy to provide references for first-time clients. Testimonials from satisfied clients are also available on our website and online.
Are you bonded and insured?
Yes, we are bonded and insured.
What does it mean that you are insured?
We carry a liability insurance policy that covers damages, protecting you from financial loss in case of accidents while we are caring for your pets. Any responsible professional business should have liability insurance.
What does it mean that you are bonded?
We carry a dishonesty bond, ensuring you are reimbursed in the event of theft. Any workers entering your home should be bonded for your peace of mind.
What type of special training do you have?
Shannon and Becky are certified veterinary assistants. Shannon specializes in internal medicine, cardiology, and emergency medicine. Our entire team is certified in Pet CPR and First Aid.
How much time do you spend in our home caring for our pet(s)?
Our stop-by pet care visits last 30 minutes, with an option for 60-minute visits. Overnight visits average 12 hours in length.
What are the payment terms?
Payment for pet-sitting services is due before or at the time of your first scheduled visit.
What forms of payment do you accept?
We accept cash, checks, major credit cards, and PayPal.
Do you use a service contract that outlines services performed and associated fees?
Yes, we provide an electronic signature client service agreement via email. Once we receive your completed form, we confirm your reservation and email you a service invoice.
How much advance notice do you require before service?
Contact us as soon as you finalize your plans. Generally, two weeks is sufficient for scheduling an initial consultation. Pet care reservations are confirmed only after we receive the completed client service agreement.
How can I make a reservation for service?
You can submit our website, or you can also call us for your inquiry.
I have a last-minute trip. Can you help?
We will do our best to accommodate last-minute requests, but availability is not guaranteed.
I live outside your service area. Can you still help?
If you are outside our service area, we may be able to refer you to another reputable pet sitter in your location.
Do you offer house-sitting services where you stay all day and night?
We provide overnight pet care, staying in your home for 12 hours overnight. If you require mid-day visits, we can add those to your schedule or refer you to a daily dog-walking service.
What is the earliest and latest time you can visit?
Our earliest morning visit is at 6:00 AM, and our latest evening visit is at 9:00 PM. For twice-daily visits, we typically schedule them 12 hours apart. We will do our best to accommodate specific requests.
Can you spend extra time with my pets?
Yes, extended visits can be arranged upon request. Contact us for pricing details.
Do you require proof of vaccinations?
Yes, county and state law requires all dog owners to provide documentation of current rabies vaccinations during the initial consultation.
What types of medications can you administer?
Our certified veterinary assistants can administer pills, liquids, injections, transdermal medications, inhalers, and subcutaneous fluids to certain animals.
Do you charge extra for administering medication?
There is no additional charge for administering pills, transdermal medications, inhalers, or injections during a pet care visit. However, there is a fee for administering Subcutaneous Fluids due to setup and administration time.
What happens if my pet becomes ill while I am away?
If your pet falls ill, we will notify you immediately. If necessary, we will contact your veterinarian and arrange an appointment. In emergencies, we will take your pet to the designated emergency clinic.
Do I need to provide you with a house key?
We request a key in addition to any garage or door code in case of power or battery failure. Clients may allow us to retain their key for future services or have it returned personally after pet-sitting services. A service charge applies for key pickup visits.
Can you pet sit for an aggressive pet?
Shannon specializes in pets with behavioral issues. At the consultation, we assess your pet’s behavior and discuss history, triggers, and any concerns. Additional visits may be required before your departure to ensure we can safely care for your pet.
How do you handle shy cats that hide?
We never force interaction with shy cats. Unless they require medication, we allow them to approach us on their terms. We always ensure their well-being by monitoring food, water, litter box use, and overall demeanor.
Can you take my dog to the dog park or a local trail?
We can take your dog for a leashed walk on a local trail or car rides with permission. However, for safety reasons, we do not take dogs to off-leash dog parks.
Can my pet stay at your home or facility?
We do not offer boarding or kennel services. We provide pet care exclusively in your home. If you require boarding, we can recommend licensed facilities.
Do you have special policies for major holidays?
Yes, we have special policies during peak holiday times. When making your reservation, we will inform you of any applicable policies before your service begins.